Operator console and web phone
Handle calls from the browser, with multiple lines, hold and transfers. Browser microphone permission and a suitable network are required. Existing SIP phones can also be used after compatibility checks.
VOXITI · BUSINESS TELEPHONY
Your phone system and call centre on a dedicated platform.
Explore the interfaces, graphical IVR editor, call distribution and supervision tools available on your instance.
IVR and automatic call distribution
Build voice menus in the graphical editor and direct callers to the right team. Configure ACD groups, priorities and overflow. Supervision shows agent availability and current activity, according to the data available.
Call history, voicemail and routing
Review call durations and end causes. Voicemail and routing can complement your call flow. Cost estimates depend on configured rates and available call data; your provider’s invoice remains the reference for charges.
Administration and REST API
Manage your instance through web interfaces. The REST API supports custom integrations with authentication and access controls. API access does not imply that a ready-made CRM connector is included.
Technical monitoring managed by Voxiti
Voxiti uses Grafana to inspect service availability, FreeSWITCH activity and ACD resources. The overview screenshot includes three presentation indicators replaced with example values. FreeSWITCH and ACD charts use real test-instance data. These illustrations are not a performance or availability commitment.
Upcoming improvements
Call recording, integration events and agent control are under consideration. See the roadmap for available features and proposals; planned items have no announced delivery date.
See the platform in use.
Screenshots from the current product and test instance. Operator console and softphone calls are simulated; no customer data is shown.
Frequently asked questions.
Is Voxiti a telephone provider?
Voxiti is a telephony platform. You choose and pay your SIP provider directly for numbers and communications. Voxiti helps connect the trunk to your instance.
Can I keep my provider and numbers?
You can keep your provider if it supplies a compatible SIP trunk. Number retention and portability depend on your provider; we check these points before activation.
Where is my instance hosted?
Each company has its own dedicated VPS, isolated from other clients. Voxiti rents and administers the server. Your team accesses the business interfaces without direct VPS or database access. The provider and hosting location will be specified in the offer.
Can I use my IP phones?
Voxiti uses SIP and also offers a WebRTC softphone. We check your phones, network and trunk during project preparation.
Does Voxiti support call centres?
The platform includes ACD groups, queues, agent statuses, supervision and call records. A demonstration helps validate distribution rules and operational needs.
Can I connect Voxiti to my CRM?
Your administrators can create users and grant REST API permissions. These credentials can then connect your CRM or other applications to authorised functions. Custom development may be required.
Can calls be recorded?
Recording configuration and playback from call records are planned on the roadmap. They are not available in the current interfaces. Storage, retention and caller information must be defined before activation.
How long does setup take?
Voxiti handles instance deployment. Timing depends on configuration, DNS, your provider and connection tests. We agree a schedule after reviewing your requirements.
PRODUCT UPDATES
What’s new and what’s next for Voxiti.
Explore available improvements and ideas under consideration. Features on your instance depend on its version and configuration.
Updated on .
Available
Voicemail
Let callers leave a message when nobody answers. Manage mailboxes per extension and configure email notifications with a mail relay.
Least-cost routing
Compare prefix rates to select a SIP provider. Priority routing and provider failover remain available.
Call providers and costs
Find providers and estimated costs in call records when the required rates and call data are available.
Outbound call controls
Configure allowed destinations, quotas and budgets to control telephone usage.
Audit log
Administrators can review sensitive operations in a dedicated view.
Premium-rate numbers
Configure numbers and rates, then find their associated data and estimated revenue in call records.
Business references for calls
Attach a reference to an API-triggered call to find its initial segment in call records and link it to a business record.
Outbound calls to a voice scenario
Trigger an external call through the API and direct the recipient to a configured voice scenario.
Under consideration
These items are not included in the available offer. Their scope is still being defined, with no announced delivery date.
Call recording and playback
Configure which calls to record and provide a player in call records. Storage, access and retention remain to be defined.
Events for integrations
Send call events to your applications through webhooks or streams. Delivery mechanisms and guarantees remain to be defined.
Agent controls and wallboard
Extend current views with agent availability controls and a dedicated wallboard.